The University of Hong Kong-Shenzhen Hospital: Guide for International Patients

Hospital Overview

HKU-SZH is a public general hospital in Futian District, Shenzhen. It operates an International Medical Center (IMC) and publishes English-language appointment information.

Official name

The University of Hong Kong-Shenzhen Hospital (香港大学深圳医院)

Address

No. 1 Haiyuan First Road, Futian District, Shenzhen, Guangdong, China

Official website

hku-szh.org/en

Official booking guidelines

Appointment channels and instructions

English appointment hotline

+86 755 8691 3366
Monday–Saturday, 08:00–12:30 and 14:00–17:30, excluding Sundays and public holidays, as published by the hospital.

IMC appointment hotline (Shenzhen)

+86 755 8691 3388
Monday–Friday, 08:00–17:30; Saturday–Sunday, 08:00–12:30 and 14:00–17:30, excluding public holidays, as published by the hospital.

Language: HKU-SZH customer service confirmed to MedRoute on 14 October 2026 that dental consultations can be provided in English. Confirm English-language availability for your specific department and appointment when booking.

Sources: hospital introduction · contact information · booking guidelines

Can I Book an Appointment Using a Foreign Passport?

Based on MedRoute's direct inquiry with an IMC service representative on 13 October 2026, foreign passport holders can request appointments. The representative asked for the intended department and these registration details:

• Patient's full name
• Passport or other accepted identity-document number
• Sex/gender as requested for registration
• Date of birth
• Telephone number
• Department or type of consultation requested

The hospital may request additional information or identity verification. Confirm whether your department is available and which channel accepts your passport details. Do not send passport numbers or medical records in public comments or to unverified contacts.

How to Request an Appointment

Dental Care at the International Medical Center

The hospital's IMC Department of Dental Surgery publicly lists endodontics, periodontics, orthodontics, prosthodontics and oral implantology. These department-level descriptions do not confirm a particular treatment, clinician or appointment for an individual case. See the official department page.

IMC Dental Registration Fees

The following IMC dental registration fees were provided to MedRoute by hospital customer service on 13 October 2026 and reconfirmed on 14 October 2026. They are not a completed treatment estimate.

These figures describe the IMC dental pathway discussed with staff, not all dental outpatient services at HKU-SZH. Reconfirm the applicable clinic, registration fee and additional charges before travel.

Insurance, Direct Billing & Reimbursement at HKU-SZH

The hospital publishes direct-billing arrangements for participating insurers and third-party administrators through its International Medical Center (IMC). Eligibility depends on your policy, department, service and any required approval. A provider's presence in a hospital network does not mean every consultation, test or treatment is eligible for direct billing. View HKU-SZH's official insurance services and participating-provider information.

Option 1: Direct Billing

Confirm with both the hospital and your insurer that direct billing applies to the specific service before your visit. The hospital's published provider list distinguishes outpatient DB card (OP) arrangements from inpatient GOP (IP) arrangements. These credentials may not be interchangeable. Ask which document is required for your appointment or admission.

1. Book the appointment and attend the hospital as instructed.
2. Present the applicable direct-billing card or insurer-issued Letter of Guarantee (LOG/GOP), plus the identification requested by the hospital.
3. Complete the insurance registration or claim forms and confirm coverage, deductibles and co-payment responsibilities.
4. After consultation, follow the hospital's instructions for billing verification, which may include bringing medical records, an outpatient payment slip or an admission order to the direct-billing counter.
5. If pre-authorization is required, the hospital or its insurance service partner submits the request. The IMC process information indicates that approval commonly takes about 2–3 working days; timing varies and approval is not guaranteed.
6. If approved, eligible charges may be settled between the hospital and the insurance provider. Pay deductibles, co-payments and non-covered charges to the hospital. If approval is denied, you may need to pay directly.

This is a summary of the hospital's published direct-billing information, not a guarantee that a particular service or claim will be approved. Confirm current requirements with the hospital and insurer.

Option 2: Pay First, Claim Later

The following is a general patient-preparation guide; it is not an official HKU-SZH reimbursement procedure. If direct billing is unavailable, you may pay the hospital first and submit a claim to your insurer.

Before your appointment, ask your insurer:

• Whether treatment in mainland China, the intended department and planned service are covered.
• Whether elective overseas care, dental care or pre-existing conditions are excluded.
• Whether pre-authorization is needed and what documents to request from the hospital.
• Which claim form, payment evidence and medical records are required.

After your appointment, the usual preparation steps are:

1. Pay the hospital directly and keep the official receipt or invoice.
2. Request an itemized bill and the medical report or diagnosis documents required by your insurer; obtain a discharge summary if applicable.
3. Submit the claim yourself through the insurer's designated channel using its claim form and required supporting documents.
4. Wait for the insurer to assess eligibility and determine any reimbursable amount.

Payment and retaining receipts do not guarantee reimbursement. Your policy and insurer determine eligibility, exclusions and payment. Confirm whether the hospital can provide documents in English, stamp them or reissue them before relying on them for a claim.

Option 3: Self-Pay

If you do not have applicable insurance or choose not to make a claim, pay the hospital directly. Consultation, examinations, treatment and other services may be charged separately; ask the hospital about current charges for your specific service.

How MedRoute Can Assist With Insurance Administration

Within a separate patient service agreement and the agreed scope, MedRoute may help identify the hospital's published insurance information, prepare questions for your insurer, coordinate appointment-related communications and organize a document checklist. MedRoute does not provide insurance underwriting or coverage decisions, guarantee claims, or act as an official representative of the hospital or an insurer. Hospital charges and MedRoute's independent service fee are separate. To request appointment assistance, submit a case inquiry.

Insurance information reviewed: 14 October 2026. Reconfirm current arrangements with the hospital and your insurer before treatment.

Insurance and Payment FAQ

Before You Travel

1. Confirm the relevant department and whether it handles the appointment you need.
2. Confirm the accepted booking channel and passport registration requirements.
3. Ask what language will be used and whether interpretation is needed.
4. Confirm registration fees and which examinations or treatments are billed separately.
5. Ask whether pre-arrival dental record or imaging review is available; this has not been verified. Use only a hospital-approved secure process if one is offered.
6. Confirm follow-up requirements before making non-refundable travel arrangements.

How MedRoute Global Can Help

MedRoute Global is an independent, patient-appointed hospital booking and administrative assistance service. With a patient's authorization and a written service agreement, MedRoute may help organize appointment details, contact permitted hospital channels, communicate updates and follow up on a request.

MedRoute is not affiliated with, endorsed by, or an official booking partner or agent of HKU-SZH. The hospital provides and bills for medical care directly. MedRoute charges its own service fee to patients, separately from hospital charges, and does not receive hospital commissions. MedRoute does not sell appointment slots, guarantee availability, diagnose or make medical decisions.

For an initial inquiry, do not upload a passport. Identity details should only be requested later when operationally necessary, with appropriate notice, authorization and secure handling. Avoid sending medical records through ordinary email or messaging apps.

Frequently Asked Questions