Healthcare providers
Clinics, physicians and medical organizations seeking additional treatment or specialist pathways for patients in China.
Our role
One China-Side Coordination Point for International Patient Cases
Accessing healthcare in China can involve multiple hospitals, departments, registration systems and international patient procedures. MedRoute Global provides a structured coordination layer between overseas partners and suitable medical institutions in China.
Our role may include:
Case preparation
Hospital and department matching
Medical record submission
International patient coordination
Hospital feedback management
Specialist consultation coordination
Appointment coordination
Pre-arrival preparation
Treatment access support
合作对象
哪些机构可以与 MedRoute 合作？
我们与已为患者提供支持、并需要可靠中国侧协调服务的机构合作。
Medical travel facilitators
Organizations supporting patients who travel internationally for medical treatment.
International patient agencies
Patient-service organizations that need reliable China-side medical coordination.
Insurance & assistance companies
Teams managing cross-border medical cases, assistance services or treatment coordination.
Corporate health programs
Companies and healthcare programs arranging specialist access for employees or members.
Other healthcare organizations
If you manage international patient cases, contact us to discuss the right cooperation model.
If your organization manages international patient cases, contact us to discuss the appropriate cooperation model.
Discuss partnership合作伙伴选择 MedRoute 的原因
将患者服务网络拓展至中国
合作伙伴无需分别与多家医院和科室建立联系。MedRoute 提供统一的中国侧工作流程。
China-wide medical access
Evaluate pathways across Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu and other relevant medical centers.
Structured case handling
Organize medical information before hospital submission to reduce unnecessary back-and-forth.
Specialty-based matching
Consider medical needs, treatment objectives, relevant departments and international patient access.
One point of coordination
Communicate with MedRoute instead of coordinating separately with multiple institutions.
Pre-arrival workflow
Clarify key medical and operational questions before the patient travels whenever possible.
合作流程
转介流程如何运作
每个转介病例都会有清晰的状态、约定的下一步行动，以及合作伙伴可查看的沟通渠道。
- 01
Case received
Share patient information, diagnosis, treatment objective and available records. A unique MedRoute Case ID is created.
- 02
Records ready
We check case readiness, organize the information and flag the next record or clarification needed.
- 03
Hospital options
We evaluate relevant hospitals and departments using the condition, specialty, capability and international access requirements.
- 04
Medical review
Where available, the case is submitted through the appropriate hospital, international department or authorized medical contact.
- 05
Next step & estimate
We organize hospital feedback, possible consultation or treatment pathways and available cost information for the patient decision.
- 06
Travel preparation
If the patient proceeds, we coordinate appointments, registration, documentation and other pre-arrival requirements.
- 07
Follow-up
The partner receives structured updates about status, open questions and agreed next actions through the agreed channel.
Possible hospital feedback may include additional records, a second opinion, remote or in-person consultation, additional diagnostic testing, treatment evaluation or an admission pathway.
职责分工
职责清晰
明确的交接安排有助于保护患者、转介关系及临床团队。
Partner responsibilities
- Maintain the primary relationship with the patient when agreed
- Obtain accurate patient information and available medical records
- Obtain appropriate patient authorization
- Explain the purpose of the referral
- Provide additional records when requested
- Avoid unsupported promises regarding treatment outcomes
MedRoute responsibilities
- China-side case intake and medical record organization
- Hospital pathway identification and case submission
- Hospital feedback and specialist consultation coordination
- Appointment and international patient access procedures
- Pre-arrival operational coordination
Hospital responsibilities
- Medical diagnosis and clinical assessment
- Treatment recommendations and eligibility
- Clinical risk assessment and procedures
- Hospital pricing and clinical documentation
- Treatment outcomes
MedRoute does not replace the treating hospital or physician.
Case visibility
Structured Case Updates
Each referred patient receives a MedRoute Case ID. During the MVP stage, updates can be delivered through email, WhatsApp or the agreed partner communication channel.
Example Case IDMR-2026-001284
A dedicated Partner Portal can be introduced later after sufficient referral volume exists.
Partner-visible status updates
1Case Received
2Records Under Review
3Additional Records Required
4Hospital Matching
5Submitted to Hospital
6Awaiting Hospital Response
7Consultation Proposed
8Appointment Confirmed
9Treatment Planning
10Travel Preparation
11Treatment Started
12Case Completed
商务合作
灵活的合作模式
商务安排取决于合作伙伴类型、患者服务流程和实际提供的服务。
Case coordination fee
Defined case preparation and coordination services paid by the patient or referring organization.
Treatment coordination service
A separate service for additional China-side coordination after a patient decides to proceed.
Institutional service agreement
A tailored agreement for organizations with recurring patient volume and defined service levels.
Customized cooperation
Custom workflows, reporting and billing arrangements for high-volume partners, insurers and assistance companies.
Important principle
Keep hospital and MedRoute charges separate.
Hospital charges and MedRoute service charges should be clearly distinguished. Any referral-based compensation, revenue sharing or healthcare-related commission arrangement should be reviewed for regulatory, contractual and ethical compliance before implementation.
Patient ownership & communication
Protecting the Partner Relationship
The operating model should be agreed before the first case is processed. The default B2B model prioritizes transparency and avoids bypassing the referring partner.
Agree who:
Owns the primary patient contact, explains MedRoute services, collects records, receives updates, communicates directly with the patient, issues invoices and manages follow-up.
Choose the appropriate workflow
Partner-led
The partner remains the primary contact while MedRoute mainly communicates through the partner. Suitable for established facilitators and agencies.
Shared coordination
PreferredThe partner manages the overseas relationship while MedRoute manages China-side access. This is the preferred standard model for many partners.
MedRoute-led
The partner introduces the patient and authorizes direct MedRoute coordination when the referring organization does not provide ongoing support.
The communication model should be agreed before sensitive patient information is transferred.
Partner application
Become a MedRoute Referral Partner
Tell us about your organization, markets and the patient workflow you want to build in China.
We will review your organization and follow up to discuss patient referral workflow, specialties, communication structure, commercial arrangements and patient authorization requirements.
For patient privacy, please do not include sensitive medical records in this application.
常见问题
合作伙伴常见问题解答
在提交首个病例前，先了解一些实际问题。
Can we refer patients from any country?
We can assess international patient cases from multiple markets, subject to operational, communication, medical and regulatory considerations.
Does MedRoute work with hospitals across China?
We coordinate access based on medical needs and available institutional pathways rather than limiting patients to one city.
Can we submit a case before the patient decides to travel?
Yes. Pre-arrival case assessment is a core part of the MedRoute workflow.
Do you guarantee hospital acceptance?
No. Hospital acceptance and treatment eligibility are determined by the relevant healthcare institution and clinical team.
Can MedRoute communicate directly with our patient?
Yes, if this communication model is agreed with the referring partner and the patient has provided appropriate authorization.
How are service fees handled?
Fees depend on the services required and the agreed cooperation model. Hospital medical charges and MedRoute coordination charges remain clearly separated.
Can we track our patient's case?
During the MVP stage, case updates may be provided through email, WhatsApp or another agreed channel. A dedicated partner portal may be introduced as referral volume grows.
Build a China Medical Access Channel for Your Patients
Whether you manage individual international cases or operate an established patient referral network, MedRoute can provide a structured China-side access and coordination workflow.
Medical and partnership notice
MedRoute Global provides healthcare access, administrative coordination and international patient support. MedRoute does not independently provide medical diagnosis or prescribe treatment. Clinical decisions, medical treatment and treatment eligibility remain the responsibility of licensed healthcare professionals and medical institutions. Partnership and commercial arrangements are subject to applicable agreements, patient consent, privacy requirements and relevant regulatory obligations.